Frequently Asked Questions
Whether you're planning a shipment, exploring our services, or looking for information about customs clearance and freight forwarding, our FAQs are designed to help. If you need additional guidance, we're just a message or phone call away.
FAQ
Find answers to common questions about our logistics services, customs clearance, freight forwarding, and cargo handling solutions.International shipments typically require a Bill of Lading, Commercial Invoice, Packing List, and Certificate of Origin, among other documents depending on the nature of the cargo and destination country. Please drop an email with your requirements and our team will guide you through the exact document required for your shipment.
Incoterms are internationally recognised trade terms that define the responsibilities of buyers and sellers in a shipment — covering costs, risks, and delivery obligations. Common Incoterms include EXW (Ex-Works), FOB (Free on Board), CIF (Cost, Insurance & Freight), CFR (Cost & Freight), DAP (Delivered at Place), and DDP (Delivered Duty Paid). Our team can advise on the most suitable Incoterm for your trade requirement.
We provide end-to-end logistics solutions for both domestic and international shipments, offering our clients a single point of coordination regardless of the source and destination of their cargo.
LEOE Express offers complete pickup-to-delivery management, customs clearance, freight forwarding, and supply chain coordination — serving as a single point of contact for all domestic and international logistics requirements.
Absolutely. From single shipments to ongoing logistics partnerships, LEOE Express is fully equipped to manage your transportation needs with consistency, reliability, and dedicated support at every stage.
In the event of damage or loss, the client is advised to notify their insurance provider immediately and initiate the claims process. We strongly recommend cargo insurance for all shipments and can guide you on the process should the need arise.
FCL (Full Container Load) means your cargo occupies an entire container, while LCL (Less than Container Load) means your cargo shares container space with other shipments. The right choice depends on your cargo volume, weight, and delivery urgency. Our team will assess your requirement and recommend the most cost-effective option.
We handle all types of cargo — including FCL and LCL containerised shipments, ODC (Over Dimensional Cargo), bulk cargo, break bulk, and special or heavy freight. If you have an unusual or complex cargo requirement, speak to our team and we will find a solution.
The choice between a 20ft and 40ft container depends on your cargo's weight, volume, and density. A 20ft container is best suited for heavy, dense goods, with internal dimensions of approximately 5.9 x 2.35 x 2.39 metres and a maximum payload of around 28 MT. A 40ft container is ideal for light, bulky, or high-volume cargo, offering double the space at approximately 12.0 x 2.35 x 2.70 metres with a maximum payload of around 28.5 MT. Our team can help you determine the right fit based on your specific cargo details.